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Messenger from Facebook

Using the EvoSpike Support Facebook Messenger integration, you can create a Facebook Messenger bot to interact with your end-users.

How it works

This is how the integration works:

  • You create a Facebook app that uses the Facebook Messenger platform.

  • You configure the EvoSpike Support integration and Facebook app, so that they communicate with each other.

  • The EvoSpike Support integration sends messages to the end-user by using the Facebook Messenger API.

  • The EvoSpike Support integration receives messages from the end-user by acting as the Facebook Messenger Webhook.

Setup

To set up the integration:

  1. Follow the steps to create a Facebook app: Facebook App Development.

  2. Set up the Facebook app to use the Facebook Messenger Platform. Follow steps in the Setting Up Your Facebook App documentation to accomplish the following:

    • Add the Messenger Platform to your Facebook app.

    • Subscribe your app to a Facebook page. You are provided with an access token at this step. Copy this value. This token will be used to configure the integration from the EvoSpike Support.

    • Do not configure the webhook or test your integration yet.

  3. Configure the integration from the EvoSpike Support

    • Go to the EvoSpike Support.

    • Click Chatbot and then Integrations in the left sidebar menu.

    • Click Messenger from Facebook.

    • A configuration dialog opens:

      • Callback URL: Copy this value. This will be used to configure the Facebook Messenger Webhook.

      • Verify Token: You can enter any private token you desire. Copy this value. This will be used to configure the Facebook Messenger Webhook.

      • Page Access Token: Enter the access token you copied when creating the Facebook page.

      • Start: Click to start this integration service for your agent.

  4. Finish setup of the Facebook app and test it. Follow steps in the Setting Up Your Facebook App documentation to accomplish the following:

    • Configure the Facebook webhook for your app. Use the Callback URL and Verify Token values you copied above. Be sure to enable messages and messaging_postbacks.

    • Test your app.